Not sure where the proper place was for this thread is but just thought this should be seen public. I have tried contacting Matt in numerous ways via phone, email, pm, etc and am getting no answer. On top of that... his status indicator says he's online the majority of the time viewing posts yet he won't answer my pms? Well hopefully you read this Matt and come to understand my frustration.
For everyone else, in the classifieds about three weeks ago Matt posted a stock IDQ 1200.1 for sale. (can still be seen if you wish) With some talk and negotiation I decided to purchase it from him modded for $435. After a discussion over the phone which Matt seemed like a very nice,friendly, and easy to work with guy, I come to find that the amp belongs to a buddy of his by the name of Donald. Donald, from my understanding was another customer of his in which he was selling the amp for. On top of that, the amp was in Donalds possession and I was to send the money to Donalds paypal account. Upon receiving the money Matt said he would get the parts and do the mods and get it shipped out right away. I on the other hand, told him I didn't have all the money right away but agreed to do two separate payments. That same day, November 3, i sent the first payment ($220) to Donalds paypal account. I received an email shortly there after from Donald stating he received the money and upon full payment the amp would be modded and shipped right away.
The next day, November 4, I sent the remaining $215 to Donalds paypal. Afterwards, I never received a confirmation email from Matt or Donald until Monday, November 7 when I decided to email Donald and ask him for some sort of update since I had sent the money the Friday prior. His reply...
Matt got the amp this morning and should be doing the modification on it this week.
Donald
-----Original Message-----
From: Chris Coup [mailto:ccoup2@hotmail.com]
Sent: Monday, November 07, 2011 6:19 PM
To: Donald
Subject: Re: IDQ1200.1
I sent the remaining 215 for the amp last week... Can I get some sort of update?
Thanks
Sent Via Blackberry
so Matt got the amp and now the mods would be done sometime that week? i thought it was supposed to be done right away? Anyhow, I'm a rather patient... very patient person I must say and let it go and decided to just wait and take his word for it.
Well I waited a few more days and didn't hear a thing from neither Matt nor Donald.... so later that week on Friday, November 11, I decided to message Matt this time here on the forum and ask him what the status was on the amp. Here is my original message and his reply...
So now im being told it will be another couple of days till the amp is shipped out because hes moving but he'd keep me updated. Well again Im very patient and in the fact that he said he was moving I was very understanding and let it at that.
Now, here's where things take a turn and I've begun to lose my patients with Matt and his sidekick Donald. The amp was supposed to have been modded this past Sunday and shipped either the next day, Monday, or the following day Tuesday according to Matt. Here it is Thursday, and I have yet to receive a tracking number, email, pm, or anything indicating my amp was shipped earlier this week from either Matt or Donald.
It gets worse...
So because I haven't been kept updated or heard from Matt as he implied I would be... I decided to email Donald topnight November 17. My email to donald...
On Nov 17, 2011, at 7:39 PM, "Chris Coup" <ccoup2@hotmail.com> wrote:
Not saying this is your fault, but its been over two weeks now... I've tried getting ahold of Matt with no response. If I don't have a tracking number by saturday, I want my money back.
Now from his email back something did not sound right and somehow I had the feeling it wasn't good. I got both the feeling Donald had the amp and no mods had been done.
From: Chris Coup [mailto:ccoup2@hotmail.com]
Sent: Thursday, November 17, 2011 7:49 PM
To: Donald
Subject: RE: IDQ1200.1
I understand that he was moving supposedly but he still gets on the forum every night and in fact is on right now yet he won't message me back. Now im sorry but that isn't how you do business... ignoring people and what not... especially from someone like Matt. Please just paypal gift me the $435 back. I needed that amp modded and don't have anymore time to wait.
I cant paypal you that money. I gave it to matt already. The day i sent you the email saying he got the amp i gave it to him. He left and forgot to take the amp out of my car. I mean im stuck in the middle.
at this point im pretty pissed as I was lied to. Originally he emailed and told me Matt got the amp however many days ago that morning (as is shown in one of his emails above)... never did he mention Matt forgot it and he still had it. Never was I told of this... nor was I kept updated like I was supposed to be. Not only that, but Matt has acted as if he's had the amp in his possession the whole time. Now idk about you but put yourself in my shoes and add this all up. Donald has the amp, no mods have been done, and after what erupted into an email battle with Donald, Im out $435 because he "gave the money to matt" and refuses to refund me. Matt seems to be on the forum most of the day but yet can't answer my emails, pms, or anything of that matter.
I by all means am not trying to start a war here or make Matt look like a bad guy... but from someone who is so highly reputable and looked up to as himself... this is not how you do business. I expected more and am rather pi$$ed over the matter. I hope everyone reads this and understand where i'm coming from including Matt himself...
Ha ha ha ha ha!
Not laughing at you...more laughing with you.
I sent him my Rane RPM88 in April prepaid for the mods and shipping. The mods were 'completed' in August. In October I sent him a prepaid shipping label to his borgardt.us email address as requested. That domain isn't even active anymore. Neither, apparently, is the backyardinstallers forum. All he had to do is put it in a box, print the label, and drop it off. Haven't heard from him since.
I found out yesterday that someone else sent him an RPM in the last month or so and already has his back!!!
Good luck! I've tried every method of contact; phone, email, facebook... nothing. He won't speak to me or reply to my messages and I have no recourse. I was fed up MONTHS ago.
Anyone know Matt personally? I'll pay you to go pick up my ish and send you the label to ship it with!
LOL
"If there's one thing that's the most misunderstood topic in aftermarket car audio, it's speaker directivity." -Andy W.
2011&2012 MECA Oklahoma State Champion Extreme SQ
2010 MECA Oklahoma State Champion Modified SQ
2011 MECA World Champion Extreme SQ
I'm kind of curious as to why one would mod a subwoofer amplifier? If it is to make more power at a higher impedance, I can understand that. If it is to improve sound quality, that I don't understand. IMHO the enclosure, subwoofer, and how that combo interacts with the environment will make more of a difference than tighter tolerance parts will from 80 Hz on down.
2012 Subaru WRX - JL Audio C5-650s run active off a Lunar L450; Digital Designs 1508 powered by a Lunar L1500; Pioneer DEH-80PRS as the source unit.
The OP should tell the middle man to send him the dang amp then request that Matt refund the mod money.
He can request it. Probably shouldn't expect it, however. IDK what has been going on with Matt since ID went under, but this is really not cool of him and it WILL end up tarnishing a long, hard-won reputation of excellence.
"If there's one thing that's the most misunderstood topic in aftermarket car audio, it's speaker directivity." -Andy W.
2011&2012 MECA Oklahoma State Champion Extreme SQ
2010 MECA Oklahoma State Champion Modified SQ
2011 MECA World Champion Extreme SQ
I hope it works out. Back in my ECA days I used to hang out with Matt at ID in Socal and we would AB all sorts of stuff on their Edgarhorns. Crossing my fingers for you.
This is truly sad IMHO...and Todd's deal is even worse!
Seriously, it doesn't matter if it's $400 or $20, you should keep the buyer informed. I stay in contact and update buyers as close to "real time" as I can. I do it because that's how I want to be treated. Things happen, like moving, and it seems the OP was understanding of that. Beyond that and it's on the seller.
I had a guy buy a cd player from me recently. After he sent payment, he told me it was for his wife and he didn't really know how to install it. I told him if he was cool with waiting a couple extra days and sending some extra money, I could make it as close to plug and play as possible. I bought a factory harness and dash kit. Soldered/heatshrunk the cd player harness to the adapter, boxed it all up and sent it off. It made his day because he didn't tell his wife about it and thanks to my help was able to install it super quick. She didn't even know she had a cd player with iPod hookup until the next time she got in the car.
Something that took me 10 minutes would have taken this guy HOURS. I would hope somebody would help me like that, so I "paid it forward" when I could.
In this case, I'd say Todd and the OP are at least due a call/email. It's just shameful to be a prick like that with somebody else's hard earned money.
.
Do you know the difference between education and experience? Education is when you read the fine print; experience is what you get when you don't.
This is truly sad IMHO...and Todd's deal is even worse!
Seriously, it doesn't matter if it's $400 or $20, you should keep the buyer informed. I stay in contact and update buyers as close to "real time" as I can. I do it because that's how I want to be treated. Things happen, like moving, and it seems the OP was understanding of that. Beyond that and it's on the seller.
I had a guy buy a cd player from me recently. After he sent payment, he told me it was for his wife and he didn't really know how to install it. I told him if he was cool with waiting a couple extra days and sending some extra money, I could make it as close to plug and play as possible. I bought a factory harness and dash kit. Soldered/heatshrunk the cd player harness to the adapter, boxed it all up and sent it off. It made his day because he didn't tell his wife about it and thanks to my help was able to install it super quick. She didn't even know she had a cd player with iPod hookup until the next time she got in the car.
Something that took me 10 minutes would have taken this guy HOURS. I would hope somebody would help me like that, so I "paid it forward" when I could.
In this case, I'd say Todd and the OP are at least due a call/email. It's just shameful to be a prick like that with somebody else's hard earned money.
1edge i can personally vouch for matt. he's not trying to pull a fast one on anyone. he has had some issues and i think something may have happened to his form of communication. i'm not sure if he had a rig setup somewhere, like at a friends house or something, but i know i haven't seen him online lately. and i have him on all my msgers. i'm sure you'll hear from him soon please i beg u be a lil more patient.
HU P01
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Tru S25 runing Mids 4 Silver Flute W17RC38-08
as much as I respect Matt and what he has done for the industry. 14+ days with no communication and $500 hanging in the wind. I have to agree. either live up to your obligations or quit.
Original post whore!
Disclaimer:Opinions of the above are the property of the poster
Stock Sync HU |AC LC2i | Phoenix Gold EQ215i | Soundstream SA120 -> ID CD1eMH | JL 300/2 -> ID X65 | JL 500/1 -> (2) 15" Pyle PL1590BL in IB
I don't think Matt is trying to 'screw' anyone here. I really don't. If I did, I would have done something much more direct to get his immediate attention. That's not to say that he has seriously dropped the ball on far too many 'paying jobs'. In my case he's indicated to me that he roasted the power supply that he was putting in my Rane. He also indicated that he not only replaced the power supply he fried out of his own pocket but went above and beyond by adding in some 'output mods' to the unit as a way to say sorry for taking so very long getting the job done. That would have been AWESOME...if he ever shipped it.
There are other things going on here, and I have done my best to be appreciative of his current situation. I think I've been more than adequately patient at this point, however, and it's time for Matt to just take care of the people involved in transactions with him. I was under the impression that he literally didn't have the money to ship the unit to me, so I contacted him and at his request emailed a postage paid packing slip. He had me email it to his borgardt.us email address. Go ahead; put borgardt.us in your browser..where's it take you? Ah, GoDaddy has it parked. Bet he never got it...
This could all be a series of unfortunate accidents, but we've passed 'remarkable' and are well into 'gimme a f'kin break' territory now.
"If there's one thing that's the most misunderstood topic in aftermarket car audio, it's speaker directivity." -Andy W.
2011&2012 MECA Oklahoma State Champion Extreme SQ
2010 MECA Oklahoma State Champion Modified SQ
2011 MECA World Champion Extreme SQ
sorry for the delay but I have been working all day and just got off... as the OP, I pretty much agree with everyone almost entirely... however unfortunately as was stated sometimes people who you expect the most from let you down and this is kind of the case.
What erks me the most is the fact that as a result of this thread, im finding this is not the only instance of something like this occurring with Matt. Again, with someone as reputable and what not as himself... it SHOULD NOT happen. Bottom line. I understand people can get very busy sometimes for extended periods of time. However, knowing you are that busy... a person should not be online selling amps and promising modifications and this and that for which they have absolutely no "time" for. I find that appalling to some extent and just plain crap. There's no excuse. If you don't have time to do business the right way... then you shouldn't do it or be posting stuff online or anything like that period.
In the mean time however, Matt HAS pmed me back. idk if its as a result of this thread or not but he did. Being the extremely patient and understanding person that I am im giving this one more shot as he said I will have this amp by next week...
If i don't and these other peoples problems don't get solved as well... then check back here cause things probably won't unfold too well.
Glad Matt replied to you, I'm waiting for a reply from him right now. I agree with you completely about expectations. My decision to engage in my transaction was based entirely on that mans name and reputation in the industry. And so far it has not turned out good at all.
And replied received, Thank you Matt. Sorry for jumping in to your thread OP but I felt compelled to speak out also. I'm keepin the faith in Mr B and will await his response once he tracks down his associate and provides me with an update on my purchase.
And replied received, Thank you Matt. Sorry for jumping in to your thread OP but I felt compelled to speak out also. I'm keepin the faith in Mr B and will await his response once he tracks down his associate and provides me with an update on my purchase.
As am I. glad he got ahold of you I just hope this serves as a good kick in the butt for future business he does now that people are coming out about there issues like yourself.
Quote:
Originally Posted by PPI-ART COLLECTOR
Subscribed.
Awaiting the outcome as per OP decision.
Bret
PPI-ART COLLECTOR
hopefully I don't regret this and walk out empty handed from someone SO many people looked up to and respected....
ID 1200.1 From Matt Borgardt (Not Happy)
Linear Mode
