I can now confirm that without any uncertainty, I did indeed have that delicious PB&J for breakfast. Triple decker on wheat bread, grape jelly on the outside pieces and chunky peanut butter on the inside.
Here is might thought so take it for what you will. Why did you order from Sonic and not a local store front? I'm guessing price...right? One of the advantages you must go w/o when ordering on line is the ability to walk into the store and examine the product first hand before buying. So you decided to go for price over quality control (your own not the stores) and now your upset? Not sure why as this is something you give up when you order online. Call it a risk if you will.
I factor in a portion of "risk" when deciding to order online compared to a store front.
You're assuming that there is a local shop that has the gear he wants and provides decent customer service. In many places, this simply isn't the case.
Guess that the item was just fine, and that Sonic handled the issue with their typical professionalism. Just like we all expected!
This is what amazes me about the Sonic "diehards" here. How exactly is it professional to refund an open item shipped out as new? They have no choice. First it's illegal to do so and second they are also required by law to follow their stated return policy.
Professional would have been to ship the item out unopened and not re-wrapped in the first place.
That this is not self evident to many of you is equally amazing.
That apologies go ignored is again amazing and unfortunately should be expected.
This is what amazes me about the Sonic "diehards" here. How exactly is it professional to refund an open item shipped out as new? They have no choice. First it's illegal to do so and second they are also required by law to follow their stated return policy.
Professional would have been to ship the item out unopened and not re-wrapped in the first place.
That this is not self evident to many of you is equally amazing.
That apologies go ignored is again amazing and unfortunately should be expected.
u have no proof it wasnt brand new. or that sonic was to blame.
u have no proof it wasnt brand new. or that sonic was to blame.
could have been manufacturer, shipper, etc.
Proof it wasn't new? I have zero responsibility for proving that. The box was opened and shipped as new. Why would I, the customer, have to prove it wasn't a return? Or that some other customer had it installed, or tested it, previously?
I also have no responsibility to prove that someone other than sonic cut opened the box, removed the contents and reassembled it all without Sonic's knowledge. Sonic packed and shipped it, eos. It's also unlikely they missed the flapping box side when they packed it.
As for it being the shipper.... unless UPS managed to accidentally cut open a box that was inside another bigger box and wrapped in foam... I think it's pretty unlikely.
I have bought stuff from sonic before. I think they have one of the best CS I have ever dealt with.
they can't hold a candle to crutchfield support. ordered a hu from them and it had problems from the start. called support, explained everything and they overnighted me a new hu and a return label for the old one. to this day i have not found any other company that has that level of support.
My sign is Sagittarius, I'm into Spanish cheese, my hairline is receding but I'm getting a weave. Who wants some Ronald tonight?
These guys are all right on the fact Sonic Electronix is a upstanding company. Open the damn thing up and see what you got,its probably still in factory sealed plastic. I dont know why you dont open the thing up and look it over. They will stand behind everything they sell,customer service there is as good as it gets. Open it up............
Proof it wasn't new? I have zero responsibility for proving that. The box was opened and shipped as new. Why would I, the customer, have to prove it wasn't a return? Or that some other customer had it installed, or tested it, previously?
I also have no responsibility to prove that someone other than sonic cut opened the box, removed the contents and reassembled it all without Sonic's knowledge. Sonic packed and shipped it, eos. It's also unlikely they missed the flapping box side when they packed it.
As for it being the shipper.... unless UPS managed to accidentally cut open a box that was inside another bigger box and wrapped in foam... I think it's pretty unlikely.
ur saying product isnt new yet u havent even looked. thats the proof im talking about. sonic wont ask for proof they will take ur word. point is u dont know its not new so u cant say its illegal or not professional then
Proof it wasn't new? I have zero responsibility for proving that. The box was opened and shipped as new. Why would I, the customer, have to prove it wasn't a return? Or that some other customer had it installed, or tested it, previously?
I also have no responsibility to prove that someone other than sonic cut opened the box, removed the contents and reassembled it all without Sonic's knowledge. Sonic packed and shipped it, eos. It's also unlikely they missed the flapping box side when they packed it.
As for it being the shipper.... unless UPS managed to accidentally cut open a box that was inside another bigger box and wrapped in foam... I think it's pretty unlikely.
What I don't understand is how you're still trying to defend yourself. Ok the box was opened the item to our knowledge was new though. You're getting mad about the box being ripped yet can't even fathom that it could've been from anyone other then sonic. Obviously it could have been sonic who knows. Honestly you'll never know. What most of us don't understand is what is your beef with sonic? It could have been ups or the manufacturer but you're putting sole blame on sonic for some reason. You say you'd rather buy local since they have better CS and could replace a defect product but if sonic replaces a defect product that's not good CS that's just them doing it because they have to and it's their fault for sending out a defect product in the first place? This thread is becoming stupid and you obviously are at the point where it's not about if the product was used or not you just want to help ruin sonics rep.
Edit: I see for some reason you can't wrap your head around the fact that a company aka Sonic can pay a SHIPPING comany aka UPS to not only ship the item but PACK it as well. If you're a company doing hundreds of shipments a day I doubt you're actually going to the post office picking up the correct sized box, packing peanuts, creating a label, basically packing the box yourself. You know that a shipping comany also has a service called PACKING, not saying this is the case but you never know
You still haven't opened the package? Jesus tap-dancing Christ. It wasn't enough that at least 5 different retailers/shop owners/experienced people all told you what may have happened?
And you come back here to whine? Oh, boo-hoo a post about you wasn't moderated.
Listen. You are acting like an overly entitled bitch.
It is the f'ing box. You haven't even looked inside. Stop acting like this is a crime against humanity. The world doesn't owe you anything. If the product is actually used, then you put on your big boy pants and call the company. When you do that, you don't act like its the end of the world, you talk to the person on the other end of the phone like they too are a human. After you explain your problem, chances are they will be more than willing to help you. If not, then you escalate the issue by asking to speak to a manager, not screaming like a hysterical moron.
If you don't like the tone of the forum or this thread, we welcome you to leave. Clearly your contributions here won't be missed.
Internal photos? You want me to put the material back on after I took it off to inspect the unit? Yeah that will be very convincing.
Nope, I mean the box's internal... The amp's condition....
Quote:
Originally Posted by alachua
Wait.
Wait wait wait wait.
You still haven't opened the package? Jesus tap-dancing Christ. It wasn't enough that at least 5 different retailers/shop owners/experienced people all told you what may have happened?
And you come back here to whine? Oh, boo-hoo a post about you wasn't moderated.
Listen. You are acting like an overly entitled bitch.
It is the f'ing box. You haven't even looked inside. Stop acting like this is a crime against humanity. The world doesn't owe you anything. If the product is actually used, then you put on your big boy pants and call the company. When you do that, you don't act like its the end of the world, you talk to the person on the other end of the phone like they too are a human. After you explain your problem, chances are they will be more than willing to help you. If not, then you escalate the issue by asking to speak to a manager, not screaming like a hysterical moron.
If you don't like the tone of the forum or this thread, we welcome you to leave. Clearly your contributions here won't be missed.
Are you trying to say you were dreaming all the while? Hahaha.....
I'm sure most of us here are trying to help you and not being a fanboy for any company..... Sometimes we may get a box that are in bad condition but it does not means that the amp were used....
they can't hold a candle to crutchfield support. ordered a hu from them and it had problems from the start. called support, explained everything and they overnighted me a new hu and a return label for the old one. to this day i have not found any other company that has that level of support.
Exactly.....and all that customer service is reflected in the price you pay....nothing is free....
Exactly.....and all that customer service is reflected in the price you pay....nothing is free....
you just have to be a smart shopper and take advantage of everything you can. in the last ~3 years i have received well over $400 in free credit at crutchfield through referral programs. it's not that hard to find ways to offset the higher costs on some (most) items if you are smart in your approach.
as you said, like all other things in life you get what you pay for.
My sign is Sagittarius, I'm into Spanish cheese, my hairline is receding but I'm getting a weave. Who wants some Ronald tonight?
you just have to be a smart shopper and take advantage of everything you can. in the last ~3 years i have received well over $400 in free credit at crutchfield through referral programs. it's not that hard to find ways to offset the higher costs on some (most) items if you are smart in your approach.
as you said, like all other things in life you get what you pay for.
I'm gonna give you a valuable piece of advice that will serve you well in life, not just in car audio. If you are always shopping by the cheapest price and you're getting the same physical item, how do you think they manage to shave off the price? Their customer service will not always be on the same level as a place that you are always paying full retail for an item. Just won't happen. Somehow they have to make up the difference for the cheap price. Why do you think Crutchfield has legendary customer service, and will happily replace damn near anything you can shake your dick at? Oh, yeah. They charge full retail.
And on that note, when you go to your local shop, you should expect him to be higher than Sonic, and for good reason. He's got a brick and mortar store. He doesn't move the volume that Sonic does. When you have a problem, you can drop by his shop to find a fix, and not shoot out an email and hope for the best. In addition, there is a little thing called "repeat customers" when you are a private entrepreneur like dman (since you have publicly attacked him as a vendor). I guarantee if you are a guy who has bought many things, and spent many thousands of dollars with a private shop, you likely will get better deals, and more personal service. You're in for your first purchase at his shop that totals oh, say $200, and you expect a price cut to match a huge online retailer? Good luck, buddy. Be glad if all you get is a big laugh and a crazy smile. Part of that protects the little guy from the crap you pulled here.
This was all covered way back in post #43....
And you can hardly call me a "Sonic diehard"... I've ordered from them just twice. Both times were great. Now if you had said "Newegg diehard", I would have said "guilty....." as I have ordered from them well over 100 different times.
In addition, I can see you haven't read or heeded any of the other posts here except your own. You choose to argue with plenty, and cry conspiracy.... **NEWS FLASH**- Sonic doesn't send us royalty checks every month, but it's something we can toss around at next month's board meeting.
Just because of the absurdity of this thread I have decided to purchase something from sonic. I have never ordered anything from them....I dont really need or want anything but that doesnt matter. I am going to purchase something just for the hell of it.
Jonny, remember after the purchase and before delivery to post something about how horrible Sonic is. Maybe because they don't ship on Sunday and deliver on Saturday?
Re: My first SonicElectronics experience...
!!!!....There is nothing wrong with posting my opinion, I'm sure others would agree with it....man-up and run along now
!!!!
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