Hi guys!

Hoping someone can help with an issue I'm having with my newly installed Alpine INE-Z928HD. I have contacted Alpine support regarding this but they haven't been much help.

I'm trying to update the maps. When I first insert the SD card to collect device information a windows style error shows up that says "the config directory not exists or not a directory"

I have updated the firmware, used numerous SD cards and sync tools and no dice. The links to the sync tools on the alpine naviextras website 404 (https://alpine.naviextras.com/shop/p...devicessupport) but I think I am using the correct sync tool sourced elsewhere.

Can anyone provide a link to the correct sync tool or give me any help with my issue. All replies appreciated! Thanks, Kylie