Our rep is very stellar, where did you find something bad? Did you read it all the way through?
We are not interested in dealing with companies that insist that we kiss but. Yes we do mostly work for OEM's. Yes I SHOULD hire someone to do the CS because I am not the most "nice" guy around, but problem is my techs here are way worse than I am about handling the CS, so I would have to find someone who is intentionally extra nice, just hard to find that in Texas, maybe I need to import someone. LMAO.
Anyway, sorry if this ruffled some feathers, I don't care what anyone says, I know what really goes on here, and with my customers, and it's not bad at all, I think I only had one other customer in the past that tried to "post a bunch of bs online to make dB-r look bad" and you can find that post with google, but if you read it, you will see in the end, he agreed he was wrong, I was right. He even called me like 3 months later out of the blue and apologized to me. I don't screw people over here, sometimes the things I have to say about a customers amp isn't what they want to hear, but dude, I am just being honest.
If you don't know anything about dB-r and this is the first you have heard of us and have any doubts, just google dB-r Electronics. You can decide for yourself whether we do good work and have good CS, this ONE post here on DIYMA is an isolated incident. Not attempting to save face, just sayin....
And after all, I didn't just stuff his amp back in a box and ship it back to him without at least warning him first. Everyone has their rules, and mine is don't be pushy, we won't tolerate it. We do want the business, but we will not stand for customers being pushy. As I tried to make it clear before, we do good work, and that's the end of it. I really don't want to grow the business anymore than it already is, don't want to deal with the big OEM's trust me we have, and we had problems with them, like they never paid, and they take 5-10 days to call you back, etc. We got plenty of small upstarts that have great products and great CS that we deal with and we prefer to keep it that way.
And yeah, TIPS is great, but they are not the type of shop I am talking about, some of the large OEM's use the OTHER shops, and I am sure if you could get one of their reps (from the large OEM) to tell you the truth, the reason they don't use dB-r and choose to go with those other shops is NOT because of my way of doing business, it's because dB-r is too expensive. We are the most expensive repair shop. I can't name names, so don't PM me asking me which OEM's, but lets just say they are HUGE and they did not do us right, and on top of that they expressed that we are twice as expensive as the other shops they use, even though they know that shop sucks, they use them anyway because they simply cannot afford dB-r.
We recently dropped an OEM because their products are horribly unreliable, bad designs. Again, cannot name names. Anyone here who may know us well, knows which OEM we dropped.