Who actually owns a Kenwood DNN990HD and your thoughts please. - Page 3 - Car Audio | DiyMobileAudio.com | Car Stereo Forum

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Old 01-08-2014   #51
 
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

Coppertone, what model do you have that the NAV is not working on?

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Old 01-08-2014   #52
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

The DNX890HD one, which was expertly installed yet went out on me. Let me clarify it's now up as long as I do NOT enter a destination.

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Old 01-09-2014   #53
 
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

Check the firmware on it. There was a batch of units with corrupted memory cards for the NAV. The firmware update that is posted now (I think it's posted in the US) has a check for that, which is covered if you have warranty.

The problem you describe is not 100% the issue as I understand it, but worth checking before going to far. Regardless if the NAV isn't working right, I'm sure Kenwood will help get you fixed up provided it was purchased from an Authorized dealer.

I think the US firmware is 1.7. Your authorized Kenwood Excelon dealer should be able to help you out with it to double check etc.

Let us know what you find.

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Old 01-09-2014   #54
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

My firmware is the current 1.7 and it was along with the other one purchased from an authorized vendor. Full warranty, but I'm in no mood to have to swap radios once a month to get a functioning one. Maybe I am asking too much of it, maybe Kenwoods just don't like me. Either way I had considered this car complete until the head unit problems started to occur.

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Old 01-09-2014   #55
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

Again just to clarify I have NO problem with the install of this radio, it just seems that the Excelon model doesn't work for me. After evaluating my needs while sitting in my garage, I have deemed these things necessary . Must be motorized due to the placement in my dash. Must have clear easy to link BT. Must be quick when it comes to control of an iPod. Last but not least, must play cd. With these limitations, maybe so etching in Kenwood's line up will do me right.

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Old 01-09-2014   #56
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

Look at an Alpine.

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Old 01-10-2014   #57
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

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Look at an Alpine.
After reading about these new NEX units from Pioneer, I would say to look there over Alpine now. I was leaning toward Alpine myself but I really like the new stuff being brought forward by Pioneer this year. You just have a couple months to wait tho.

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Old 03-03-2015   #58
 
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

I have the Kenwood DNN990HD.

I was told when the installation would be done and would be able to pick up my truck. I got there, they had to pull the unit out and install another one because the first unit "bricked" when the installers attempted to update. I should have ran at that point.

Yes. The unit boots painfully slow. I do NOT like this unit, don't waste your money, and here's why. The whole "web connected" head unit is way over rated. The web is VERY slow on the unit. And completely unsafe to use.

Firstly, the screen on this is a piece of crap. The response to your touch is very poor. Sometimes you touch an icon and it registers, and does nothing. Sometimes you have to touch an icon 2-3 times. And you have to be deadly accurate when touching the icon. When you're driving and have to perform duties like this, not safe at all. As well, you get any sun on the screen at all, its almost impossible to read.

Yes. The bluetooth drops constantly. Grrrrrrrr

Yes. The menus are confusing. The "home" button at the bottom of your unit doesn't take you "home" sometimes, but you have to hit the well hidden HOME icon on the screen.

Yes. There's been multiple times I had no audio at all, and the only way to get audio was to pull over, shut off the truck and start it again. Wait for the 45 second boot up, and continue on.

Yes. The preferences you save in the navigation section, don't save at all. I don't want voice prompts. I live in Canada and want the units in metric. These never save.

I could go on and on... the only thing I truly like about the unit is the sound quality.

Having said all of this...when I bought it as being Kenwood's "flagship" unit, I had a lot of expectations. ESPECIALLY with the huge money I spent on it. It is more than safe to say I am so disappointed in not going with Alpine which has always served me well. I feel ripped off, and will NEVER buy another Kenwood product. Ever.
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Old 04-05-2015   #59
 
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

the 992 has an upgraded chip and screen and none of these problems.

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Old 04-05-2015   #60
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

Quote:
Originally Posted by mrstangerbanger View Post
the 992 has an upgraded chip and screen and none of these problems.
What about the other new models? The ones ending with 2.

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Old 04-05-2015   #61
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

Sorry to hear of the Kenwood experience. I have the DNX691HD series and had some issue similar to yours.
My first head unit lasted less than 18 hrs. Lol. Got it put in on a Friday at closing and was a happy camper going down the road. Woke up Saturday and the HU would not accepet my bluetooth were previously it did. They swapped it out. My review:

Kenwood DNX691HD review

Now this second unit is great. However as one poster stayed a tablet at comparable price point will run circles around most HU. If you are charging $1000+ you had BETTER have it up to par with an iPad or similar lap top.
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Old 07-07-2015   #62
 
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Angry Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

I also have (had) the Kenwood DNN990HD Navigation Head Unit and I am happy to say, I just smashed this unit to smitherenes because I got so sick and tired of waiting for the Navigation system to respond, if it started up at all. I had this POS for almost 2 years and through 3 updates, never improved in functionality. In fact, the third and last update made things so bad, I waited in some cases 5 to 10 minutes for the Navigation system to respond. I could be 1/2 way to 3/4 quarters of the way to my destination before the NAV system responded. The music portion was fine. However the Bluetooth functionality was terrible. I would never buy another Kenwood unit, since they have lost my trust and confidence in the quality of their products. Next unit I am going to is a Pioneer unit, either the 8100 or 7100 NEX.
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Old 06-30-2016   #63
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

ouch...did they ever get this unit straightened out? I just bought a used one but it may not even get into the car now.

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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

I doubt it, I replaced mine with a Pioneer 8100 that has it's own set of problems.

My advice is to get a decent HU with a good transport and optical out and leave the nav up to a Garmin unit. You'll save yourself a lot of heartache and quite a few $.

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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

Jax, if you can, return it and get a refund. The updates never fixed the problems and Kenwood flat out refuses to resolve those issues. They want you to spend another $1,300 and upgrade to the latest version. I would go with a Pioneer at this point. I have the 8100NEX and although it is not 100% perfect, for me it is pretty close. The car stereo place I bought both units, refuses to sell Kenwood because of the problems. In a few words, it's a piece of crap and that's a wrap.
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Old 06-30-2016   #66
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

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Jax, if you can, return it and get a refund. The updates never fixed the problems and Kenwood flat out refuses to resolve those issues. They want you to spend another $1,300 and upgrade to the latest version. I would go with a Pioneer at this point. I have the 8100NEX and although it is not 100% perfect, for me it is pretty close. The car stereo place I bought both units, refuses to sell Kenwood because of the problems. In a few words, it's a piece of crap and that's a wrap.
well it hasnt shipped. I asked seller if he would keep it and refund me minus some money for his headache. otherwise I will sell it when it get it on ebay where it came from .

shame cause it looked nice and still sells for a lot on ebay...

guess I am going back to pioneer

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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

I have the 891HD which I bought from Coppertone and for the most part I like it.
I haven't had any issues with the navigation itself.

Only gripe for me is that BT controls are a bit janky:
- My phone connects fine but my GF's phone only connect calls, not music
- Randomly it'll go into iPod mode, instead of BT mode, which doesn't output audio
- There's a super annoying phone overriding feature where the phone will send nav prompts to the unit if I'm not connected via BT. Except by the time it connects, it's too late and all it's done is caused a few seconds of interruption

All in all, I'm happy with it. I realize it's been a week so you've probably taken action already. If you do still have questions, let me know.
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Old 09-15-2016   #68
 
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Default Re: Who actually owns a Kenwood DNN990HD and your thoughts please.

Just read through some Kenwood manuals from 9XXx and 7XXX series and found that they always mention that "The Graphic Equalizer cannot be set when you select [iPod] on the Equalizer screen".

As far as I can understand, they're saying that only the default (fixed) equalization curves are available to iPod source? Is that right?

Seems weird that you can customize the equalizer for any source but iPod.
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