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Old 01-16-2017   #26
 
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Default Re: Unsure how to feel about this company

I just want stuff that isnt defected-on-arrival and takes >24 days to to swap :P Apparently for sonic, thats WAAAY too much to ask for xD
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Old 01-16-2017   #27
 
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Default Re: Unsure how to feel about this company

I have a box of miscellaneous crap that was never used in my install. Maybe I ordered the correct stuff and they sent me something else? This sounds better than I bought a bunch of useless stuff.
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Old 02-08-2017   #28
 
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Default Re: Unsure how to feel about this company

Sonic Electronix seems like they closed down their west coast warehouse and all their inventory is coming out of their Kansas warehouse. I think they still have their corporate office in Chatsworth but as far as customer support, it's coming out of Kansas too.
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Old 5 Days Ago   #29
 
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Default Re: Unsure how to feel about this company

The woes of Sonic Electronix continues. I've been a customer of theirs for over 10 years now and the quality of customer service has gone way down. At one point, orders were filled quickly and accurately and in the rare case of a mistake, they were quick to resolve it. Now, inaccurate orders and don't even bother trying to call them. I was literally on hold with them for 2.5 hours and the number of callers in front of me never changed. Now I know that it doesn't take more than 2 hours to help one person. If you opt for the call back option, the moment you hit that button you get a message saying that there seems to be an error and it's not available. You call back to get back in the queue and the number of callers ahead of you is either the same, or it may have gone up. Emails take 2-3 days to get a resonse on and even then they are not very definitive with how they can help you.

The bad thing is...if you look for a retailer that offers a wide variety to cover any budget, Sonic's got it. They are just lacking in the customer service area and that makes any experience with them (good or bad) either bad or worse.

I've got a head unit that I received from them about 3 weeks ago that's still in the box because they sent the wrong wire harness with it. I've been trying to get the matter resolved and to date, they still can't tell me which wire harness I need.

I hope things get better for them
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Old 5 Days Ago   #30
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Default Re: Unsure how to feel about this company

paying a bit extra at crutchfield has been 110% worth it for me the past couple months

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Old 5 Days Ago   #31
 
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Default Re: Unsure how to feel about this company

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Originally Posted by SkizeR View Post
paying a bit extra at crutchfield has been 110% worth it for me the past couple months
Not to preach another company here but I can agree. All my orders started going to crutchfield and they've yet to mess up. Emailed them the other day and got a reply within 24 hours that was well said ( not short and simple ).

It sucks NVX is handled woth Sonic, even when you buy from NVX directly. Because even my order through NVX's site got screwed up and it came from the same address Sonic ships from. Sad. Becausw I like some of their power handling products.
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Old 5 Days Ago   #32
 
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Default Re: Unsure how to feel about this company

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Not to preach another company here but I can agree. All my orders started going to crutchfield and they've yet to mess up. Emailed them the other day and got a reply within 24 hours that was well said ( not short and simple ).



It sucks NVX is handled woth Sonic, even when you buy from NVX directly. Because even my order through NVX's site got screwed up and it came from the same address Sonic ships from. Sad. Becausw I like some of their power handling products.


Sonic's service started going downhill when they got rid of their west coast warehouse and started shipping everything from a centralized location which is in Kentucky or Kansas.


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Old 5 Days Ago   #33
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Default Re: Unsure how to feel about this company

SSA store also sells NVX
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Old 5 Days Ago   #34
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Default Re: Unsure how to feel about this company

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SSA store also sells NVX
And is most likely drop shipped from sonic

Sent from my VS988 using Tapatalk

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Old 5 Days Ago   #35
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Default Re: Unsure how to feel about this company

At this point I'm glad I'm able to find most of what I need either new or barely used through people I trust. Then there's Madisound and PE. Guess Sonic is getting more business than they can handle so hopefully if a whole high traffic car audio forum stops buying from them they'll be able to handle the customers that don't know any better.

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