I'm a bit surprised the subject of this thread hasn't chimed in...If I saw my face every time I opened DIYMA knowing it's attached to a not-so-flattering review I think I would want to say something in my own defense.

Small scratches etc do happen even when you're carefull...but it looks like the workmanship is pretty poor. The 'lost' key has me a bit concerned...There was a rival shop in OKC way back when I was an installer and they 'lost' keys too...usually within a couple weeks the customer would have their system stolen and without any alarms going off. Hmmmmm.

Sorry you had this experience. Good luck.