I just want to give everyone a heads up to not do business with LLJ Customs in Glendale, AZ. I tried to resolve my order issue with them; however, they never answer their phone, return emails or messages through social media.
In July, I ordered one of their custom kits for the GMC Sierra to include an ABS amp rack, custom tweeter adapters, door speaker adapters, speaker adapter wiring and custom fuse holder/mount. On August 19th, I received a partial shipment - minus the amp rack and custom tweeter adapters. The weight showing on the shipping label was 3lbs. 5oz and the box was a little larger than a shoe box and had security tape. Clearly, this was only a single shipment and did not include the 36" X 13" ABS amp rack.
I sent several emails to their Gmail account ([email protected]) and emails directly through the "Contact Us" link on their web page. I never received a response to any emails sent to both locations. Earlier, they didn't have any problem returning my emails before I purchased asking questions about their products.
I have attempted to call them on the phone, which they never answer. There is only a recording informing of their hours, but not option to leave a message or call back number. On the third attempt, I received a text message from someone representing their customer support. I inquired about the amp rack, which they responded had been out of stock; however, the rack would ship out on Saturday, August 24th. The text messages with the rep occurred on Tuesday, August 20th. The amp rack did not ship on Saturday, nor any other day.
I attempted to contact them through phone, email and text message again on August 28th - no response.
I sent them a message on their Facebook page on September 4th - no reply.
On September 17th I filed a claim with Paypal - and as you can imagine, since LLJ Customs had a tracking number for the partial delivery, Paypal declined the claim.
Anyway, I know I should have just built the amp rack myself (since this is a DIY site) but it was going to be so much easier due to my work schedule and limited time. So, lesson learned, but hopefully this information saves someone the aggravation of dealing with these guys. The custom fuse holder/mount is good quality; however, they seem lacking in customer service and trustworthiness. Interestingly enough, they removed my negative review from their site - shocking I know....... YMMV.