This is a review of Don Amann and Unexpected Creations. I wasn't really sure which section to put this in although I suppose it could be considered a prelude to an install log. Regardless, I've done all the Itrader stuff but this seems like a slightly different circumstances where I was not purchasing a used item from another member but buying something new from someone who runs a business but is also active on this forum. Seeing as how this is a business, I figured it only fair to evaluate the product that this business provides.
From the very first PM Don was very prompt, direct and professional. Shortly after that we were on the phone discussing products, system ideas and alternatives to those ideas. Don was always very friendly, knowledgeable and professional. Although Don is direct and opinionated, he has always been honest and I never felt as if Don was trying to make a quick buck off of me. Similarly, he was very patient with me and always made time to answer any questions that I had. This literally went on for weeks while I made my decisions and Don never lost composure and always made more time for me including a couple of 1AM calls.
For comparison sake, most audio shops (home and car) can barely make the time for me at all. It almost always feels like a quick sell and whoever gets me out of store fastest with a head unit purchase gets a free toaster and a lap dance.
This is really at the center of why I chose to write this product review. The product that Don provides is in my opinion, 2nd to none. If there were a Porsche or Ferrari of customer service, it would be "Unexpected Creations".
I ended up going with a full Esotar 2 setup as well as a "black" TRU Tech Super Billet 8. As opposed to going with the Esotar 650 mid bass, I decided to go with the Esotec 182 or 172. Don arranged to have Dynaudio send a dummy driver to me for measurement purposes (who does that?) and I ultimately went with the 182s.
A few weeks later, Don listed a few TRU demo amps in the classified section. I decided to buy the 2200 and 4100 from him and have them sent back to TRU to have the cases black anodized to match the Billet 8 as well as upgraded op amps. I'm not sure if I should say this, but I later found out that Don had TRU do custom white LEDs for all of the amps as well has having both amps upgraded to "S" cards and Stage III as a thank you for my business.
Honestly, I feel honored to have had the opportunity to do business with Don as well as consider him a friend. I appreciate his honesty and directness but above all else his business integrity. Honestly, I'm not sure how or if I can repay him beyond extending my strongest recommendation towards him and continuing to do business with him in the future.
Thanks again Don!
and now some pics