Helix P Six DSP / BMW X5 Issues - Car Audio | DiyMobileAudio.com | Car Stereo Forum

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Old 05-15-2019   #1
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Default Helix P Six DSP / BMW X5 Issues

I am hoping for some help because I am stumped.

Here is the situation. 2013 E70/X5 with HiFi (676) system. Using the correct Technics harness for my vehicle, which bypasses the OEM amp. Helix is wired to the OEM bolts in the cargo area for power and ground. Helix is a V1 with the Bluetooth HEC installed.

When I plug the Helix into my laptop I hear the connection sound. Then I connect the Helix to the remote power wire from the harness, turn on vehicle and open the Helix DSP software. DSP is recognize by software and I press connect. Unit connects. Once I am in the software, the unit disconnects within approx. 10-15 seconds and will not reconnect.

If I close software, remove the USB, power down the helix and wait a bit, then repeat the steps described above, I get it to reconnect again, but after a few seconds it disconnects.

I have tried deleting and reloading the software several times. I have installed the USB drivers that come with the Helix software. Problem is consistent on two laptops.

Finally, the first time I connected I did a hard reset and got a message that the DSP needed to be updated and new software was installed. Since then I can't hard reset the DSP.

Any ideas?

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Old 05-15-2019   #2
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Default Re: Helix P Six DSP / BMW X5 Issues

did you try a different usb cable?

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Old 05-15-2019   #3
 
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Where did you get turn on? I don’t think there’s a turn on wire at the factory amplifier it’s most bus, the cigarette lighter on the right side has accessory power, try using that to turn on the helix and see if that helps.
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Old 05-15-2019   #4
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Default

The Technics harness has a remote wire. The HiFi system is all copper/analog not fiber.

The harness I am using was recommended by Musicar Northwest.

Tomorrow I will test and recheck power, remote and ground connection, make sure I have good connections and proper voltage. Have not tested them with multimeter yet.

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Old 05-15-2019   #5
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And Nick, no I have not tried a different cable. Will add that to the list after rechecking all the wiring.

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Old 05-16-2019   #6
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Default Re: Helix P Six DSP / BMW X5 Issues

The reason I ask, even if remote input turns off on the helix, itll stay on if plugged in

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Old 05-16-2019   #7
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Today I tried a new USB cable and same results.

Tried tapping into another remote turn on wire in the cargo area. Same results.

Tried both remote wire taps directly to the sub amp, bypassing the Helix. Same results, in that it would power on play music for a few seconds then power off.
Quadruple checked the ground and power wires and all connections. Solid.

Broke out the multimeter and checked the battery. 12.46 volts with car off and 15 with car in. Checked the amp and Helix when car is running and got 14.XX volts.

So, at this point in seems the remote wire options, at least in the trunk, shut off after approximately 15 seconds or so after the car starts. I have never experienced this before.

?????

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Default Re: Helix P Six DSP / BMW X5 Issues

Are you monitoring the status LED when it stops playing ? Is the amp actually shutting off ? Was the amp new or used when you initially installed it ? Have you tried removing the HEC card ?

Which positive terminal did you connect to ? I would also strongly suggest moving the ground to the grounding point by the battery not directly to the battery terminal- the IBS system tends to not like that much.


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Default Re: Helix P Six DSP / BMW X5 Issues

Quote:
Originally Posted by Mullings View Post
Where did you get turn on? I donít think thereís a turn on wire at the factory amplifier itís most bus, the cigarette lighter on the right side has accessory power, try using that to turn on the helix and see if that helps.
No MOST at the amp for 676 but technically even 677,688,etc also all have a copper turn on available if needed.


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The ground is not at the battery. It is grounded at the same spot that the battery is grounded to. Same for power. Not directly at the amp, but at the bolt in the floor where the stock + wire goes to.

The lights on the Helix stay on when the Helix disconnects from the software. The Zapco (sub amp) green light goes out when it stops working.

I have not tried removing the Bluetooth HEC. But could that really be a problem if the sub amp is also experiencing a similiar issue (not staying on for more than 15 seconds)?

The Helix was purchased from a member here and is supposed to be new never used.

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Last edited by jriggs; 05-17-2019 at 09:57 AM..
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Old 05-17-2019   #11
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A little research last night and I found several discussions on BMW sites that deal with low voltage on remote wire options in the vehicle. Each discussion was from older model years, and a PAC trunk LOC was suggested as a way to turn the low voltage line into a legit 12+ volt line.

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Old 05-17-2019   #12
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Default Re: Helix P Six DSP / BMW X5 Issues

Quote:
Originally Posted by jriggs View Post
A little research last night and I found several discussions on BMW sites that deal with low voltage on remote wire options in the vehicle. Each discussion was from older model years, and a PAC trunk LOC was suggested as a way to turn the low voltage line into a legit 12+ volt line.
In the olden days we used to just wire in a Bosche 5v relay into the system when we needed more juice from the remote turn on lead for multiple amplifiers.

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Old 05-17-2019   #13
 
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So put the turn on wire to the constant power and try now
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Old 05-17-2019   #14
 
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Default Re: Helix P Six DSP / BMW X5 Issues

Quote:
Originally Posted by jriggs View Post
The ground is not at the battery. It is grounded at the same spot that the battery is grounded to. Same for power. Not directly at the amp, but at the bolt in the floor where the stock + wire goes to.

The lights on the Helix stay on when the Helix disconnects from the software. The Zapco (sub amp) green light goes out when it stops working.

I have not tried removing the Bluetooth HEC. But could that really be a problem if the sub amp is also experiencing a similiar issue (not staying on for more than 15 seconds)?

The Helix was purchased from a member here and is supposed to be new never used.
Good on the ground then, go to the terminal on the battery for power. Measure both.

Just trying to eliminate possibilities, if the HEC is incorrectly inserted then yes, could cause problems.


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Default Re: Helix P Six DSP / BMW X5 Issues

Quote:
Originally Posted by jriggs View Post
A little research last night and I found several discussions on BMW sites that deal with low voltage on remote wire options in the vehicle. Each discussion was from older model years, and a PAC trunk LOC was suggested as a way to turn the low voltage line into a legit 12+ volt line.
I've worked on a BMW or two and even own one, never saw a bad remote out though without something external causing it. A simple relay would do the same thing.


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Old 05-18-2019   #16
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Quick update. Remote power is not an issue. Getting a full 13+ volts on the remote wire out of the Technics harness.

Took the car to a local shop, Kustom Kar Audio (same shop that built Gary Summers Mercedes). They took time with me going over my work and check voltage everywhere. We did not do any investigation on the Helix, but it would seem at this point that the sub amp, Zapco z150.2 AP is blown. BTW, anyone know Mad Scientist (Josh Blair). He has not been active here sense he sold me the amp and is not responding to email, PM and PayPal communications.

Part of the problem has been identified. Still no clue on the Helix disconnects issue. Will be removing the Bluetooth HEC this week and testing.

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Old 05-20-2019   #17
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Default Re: Helix P Six DSP / BMW X5 Issues

Have you tried holding the "Control" button on the Helix for 6 seconds? This will erase the internal memory from the DSP. Then when you connect it should automatically update and everything should work fine from there. I highly doubt the HEC card will be the cause of an issue with the software.

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Old 05-21-2019   #18
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Default Re: Helix P Six DSP / BMW X5 Issues

dobslob, yes. Infact, just reset it successfully again. Here is what I did:

With car running,

1. Connect Helix to laptop via USB
2. Connected remote wire to remote wire on harness powering on the Helix
3. Open software, did not click on the RED connect
4. Pressed and held the control/rest button for 6 seconds
5. Success in resetting and Software ran an update that was successful.
6. Enter software, then disconnect...5 out 5 attempt failed to reconnect
7. Software defaults to demo mode

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Old 05-26-2019   #19
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Default Re: Helix P Six DSP / BMW X5 Issues

I had the EXACT same issue with a P Six Mk2. Tried everything that was suggested to me. Sent the unit back to the dealer and even they couldn't get it to work. They ended up sending it back to Audiotec Fischer and sent me a new unit. You might have to do the same.
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Dirtboy, this is good news! Now we're getting somewhere.

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Default Re: Helix P Six DSP / BMW X5 Issues

I helped with my friend's Helix DSP Pro MK2 which exhibited similar results when connected to laptops. It'll prompt Connect / Connected initially and disconnects momentarily.

Tried all the things you did as well - loaded the USB drivers from Helix etc.

What ended up working for me is going into the Device Manager/Hardware Manager of the laptop and picking the USB port and manually updating the drivers from there. After that, the laptop was able to successfully connect and remain connected to the laptop for tuning.

Best of luck and hope your fix was as easy as this.
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Default Re: Helix P Six DSP / BMW X5 Issues

Also check which version of software is loaded on the DSP. If itís earlier than the laptop version this can cause issues - it did with mine.


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Old 06-17-2019   #23
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Default Re: Helix P Six DSP / BMW X5 Issues

Welp, never could figure out the issue with the Helix. Picked up a Mosconi 6to8 Aerospace and it works flawlessly. So, at least I know for sure the issues were not vehicle or install related. The other issue I was having with the Zapco AP amp was hardware related. Purchased on here and ended up being dead on arrival. Paypal ruled in my favor and its off to Zapco for inspection and repair.

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