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Arc audio customer service is great!

722 Views 8 Replies 6 Participants Last post by  meleknistra
I had an installation/user error hooking up an arc 1200.6 amp. Emailed Gurmel who set me up an RMA. A few days later got an email from Brad who tested the amp, solved the problem and sent it back. Top notch service all around. These guys stand by their gear and are highly professional.
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I was confused with the speaker ohm switch. I read the manual as 4 ohm and under then use the less than 4 ohm position. I should have used the greater than 4 position. So i was trying to set gains on 4 ohm speakers but the amp thought they were 2ohm. I was clipping at 16v. Brad informed me of the error and put it through it's paces. Thd, sn ratio, etc. The amp is fine. I'm able to push 24v until i see too much noise on the scope. It's taking in a clean 4v signal but arc says it only takes 2.6ish volts. If i keep the input down to 2.6v then i have to turn the amp gains up. With 4v, the gains are all the way down. I like that better. Whether or not that's a good thing, we'll see.
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I certainly got myself confused like it was a word problem from algebra. I read into it way too much. I tend to over complicate things.
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