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few things:
- use a short USB cable
- ensure the USB cable is good

I had an issue with a external DVD drive and it turned out to be the cable (wrong cable)
 

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I don't recall if the surface pro 3 uses USB3.0 or 2.0. Just to make sure, have use the same cable with other computers and it works fine? I would try a cheap usb hub, just weird that the surface pro 3 would have issues connecting to the ps8. When I got mine I had to update the software and flash the processor, but that's software versus hardware..

What was the bug in the software?
 

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I don't recall if the surface pro 3 uses USB3.0 or 2.0. Just to make sure, have use the same cable with other computers and it works fine? I would try a cheap usb hub, just weird that the surface pro 3 would have issues connecting to the ps8. When I got mine I had to update the software and flash the processor, but that's software versus hardware..

What was the bug in the software?

Damn, even I couldn't understand what I wrote:

Just to make sure, have you used the same cable with other computers and it worked fine? I know sounds like one of those Comcast help line questions.

But I thought I would bring this up, friend of mien with a surface book, had issues connecting to a tablet via usb, turns out that a update was pushed that dealt with USB, check to ensure that the driver is not fubar'd.
 
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