[BobTheBirdTurd]

I have run Helix Ultra and Arc PS8 pro. They sound different. They are in different vehicles so not really a fair comparison. With no EQ and no tuning, only safety crossovers set, the Arc sounds smoother. After tuning they are the same. Possibly a different DAC?

They both have AKM Dacs.

In the US, you will get better support out of Arc Audio. I buy another DSP, it will be an ARC purely for the support. Helix and Arc are similar feature wise. (features I use anyway)

 

[BobTheBirdTurd]

You have support for helix pc tool right here 👍🏼

for future reference of you and anyone reading… rather than trying to remove a rotary encoder in one piece cut the legs and basically remove it in pieces, then unsolder each leg/support one by one… it saves massive headaches if you end up with what you did… it is then easy to locate on the board with the notches and resolder

I have zero issues with Helix/AF software support. I bet even their normal support is probably pretty good in Europe . However, having to deal with MSC here in the US, it is not. It's practically non-existent. I have no idea if I will ever see my DSP they sent off, they won't return my emails. They have had it since the middle of January, I was told 6 weeks. Tried inquiring Monday. Nothing, radio silence from either of the 2 MSC guys. It's quite frustrating actually.

 

[BobTheBirdTurd]

I have zero issues with Helix/AF software support. I bet even their normal support is probably pretty good in Europe . However, having to deal with MSC here in the US, it is not. It's practically non-existent. I have no idea if I will ever see my DSP they sent off, they won't return my emails. They have had it since the middle of January, I was told 6 weeks. Tried inquiring Monday. Nothing, radio silence from either of the 2 MSC guys. It's quite frustrating actually.

Update to this issue, just so this post isn't lurking out there with no resolution. I messaged them again a bit ago and got a pretty prompt response. Looks like I will see my DSP again, so happy thoughts.

 

[BobTheBirdTurd]

My DSP did finally show up Friday. Apparently AF had to nudge MSC.