Before you unplug the old one, go the DCM tab and save the Conductor file locally to your pc. Then make the physical swap, return to the same tab, load up the previous config, save it locally and I usually resave the normal preset again and that will commit the changes to the new Conductor.

 

Thank you, Rick. After I save the Conductor file to my pc then unplug the old Conductor, do I have to turn off the system then plug the new Conductor in or I can just plug in without turn off the system?

 

When i hear bad volume control I think deoxit. Is there anything mechanical in a conductor to clean.

 

It’s physical wear in the rotary encoder, it’s not dirt as you’d get in a pot or similar unfortunately, it’s partly why I remoted my encoder from the main board… I can replace the encoder whenever I want to… the current version is a beast, but won’t fit in the same place as the helix conductor factory item

 

I can show some pics of what I actually do with the encoder, in reality it’s mega easy and you can fit an encoder that is a two minute job to replace, I have a spare in my toolbox 😂

 

Wish I knew what en encoder was😏

 

Then you'd need a secret decoder ring

 

Found out the problem. A brand new Conductor was bad. Didn't need to update the software on the Brax. The shop replaced me a brand new one and it working like a charm again.
Thank you @RickWilson and other for your help.

 

My conductors... 🤔 rotary click? Is starting to not be as... clicky? Lol whatever... I may end up needing a swap soon. I hardly touch it now a days, maybe a got a bit more time due to this.

How did you know it was going bad? Symptoms?

 

How did you know it was going bad? Symptoms?

The old one, when I turned the volume up or down the lights and the volume just won’t move up or down. This one doesn’t have any clicking feel when I turned.

New one, the shop tried everything but doesn’t work (this one doesn’t have the clicking feel neither)so he said it must be Conductor and he was right. Plugged other new one in and it worked. This one got clicking feel.

 

I'm on my 3rd.. seems to last around 12-18 months

 

This has been my experience with the Director, I'm on my 3rd one now and hoping they don't discontinue it

 

you know its bad when i have a spare for when it decides to fail. Im on my 3rd one and 4th in the glovebox waiting.