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2014 VW CC Sport
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Discussion Starter · #1 ·
So I ordered a 370 amp alternator from js alternators on the 4th and now I can not get them to respond to any emails and they won’t reply to me in their website ?. Are they legit? What do you all know about Them? They have no phone numbers that they will answer either and none even listed on their site. I’m starting to get really pissed about this! Any help or info would be great
 

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No phone number and address is a home

Good luck and learn to research prior to purchase

Did you pay cash via Western Union too?

If credit card, file a claim.
 

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2014 VW CC Sport
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987 Posts
Discussion Starter · #3 ·
They are a real company... I have read threads about their alternators on many forums and watched YouTube videos of their alternators. They did finally message back today and said it will
Ship out tomorrow. The one I ordered was a custom build they said. It’s for my vw cc and red powder coated. I guess I’ll find out tomorrow since I got a tracking number on the 7th. I hope it changes to shipped
 

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Discussion Starter · #4 ·
Got their 370 amp 15v alt installed and it works great! Gonna add a bank or two of super caps to take full advantage of the alts power.
 

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Just a heads up, do NOT order from Js alternators! Bad company with bad company service. Ordered an alt for my escape and it didn’t fit. They swore up and down that it’s the proper one so I took it to 2 mechanics for a second opinion and guess what?! It didn’t fit! And they tried everything. I have an 04 escape and the book time is 7 hours to replace. Look it up, it’s in a very difficult spot to get at. My first mechanic bill was $750 and my second was $250 because he knew my situation and felt bad. I sent the alt back and they are going to reimburse me for the alt but then a 10% restocking fee to Just dig the knife in further. I’m beyond pissed off at this point. I’ve been going back and forth for almost 3 months now. I guess there is a reason why the don’t have a number on their website. I’ll never get my money back as I’m from Canada and they are based out of the states. So I'm coming onto social media and spreading the word on how this company treats their customers. Total ******** what I’ve been through.
Sincerely: pissed off customer.
 

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2014 VW CC Sport
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Discussion Starter · #6 ·
I got a instant response by making a post on their Facebook 1000$ give away drawing thread 😂. They even are messaging me after making a post saying they no longer reply to Facebook messages also. Just email contact only 🙄. They had me send it in and have fixed it “supposedly” and it now has a tracking number. But I think they ******** the tracking to make us think it’s making progress because it just says created for two day’s now And hasn’t shipped. But I believe they do ship once a week with all their weekly orders. They usually post the pics of outgoing shipment online.
But I still worry
 

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Js alternator customer service sucks 😕 how u hv a big business with know phone its takes weeks to get a response bck then they when they do they don't hv know idea wht u tlk about
 

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I ordered from them took over 60 days to receive alternator and when i got it the casing was broke they tried powder coating over it worst job ive ever seen buyer beware
 

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Just a heads up, do NOT order from Js alternators! Bad company with bad company service. Ordered an alt for my escape and it didn’t fit. They swore up and down that it’s the proper one so I took it to 2 mechanics for a second opinion and guess what?! It didn’t fit! And they tried everything. I have an 04 escape and the book time is 7 hours to replace. Look it up, it’s in a very difficult spot to get at. My first mechanic bill was $750 and my second was $250 because he knew my situation and felt bad. I sent the alt back and they are going to reimburse me for the alt but then a 10% restocking fee to Just dig the knife in further. I’m beyond pissed off at this point. I’ve been going back and forth for almost 3 months now. I guess there is a reason why the don’t have a number on their website. I’ll never get my money back as I’m from Canada and they are based out of the states. So I'm coming onto social media and spreading the word on how this company treats their customers. Total **** what I’ve been through.
Sincerely: pissed off customer.
Dude you had a vehicle made after June 1 04 so it 2005 escape. Please fix this because I almost changed my mind about them because of this post
 

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Js sells pure junk they ripped me off look up the adress of buisness it a hillbilly in carolina making them in his garage not a real buisness buyer beware !!!! They have all there comments turned off so you cant see the thousands of bad reviews look up better buisness bureau all negative feedback i knew better took the gamble and lost dont make my mistake.60 days and got a broke spray painted alt..end of story everyone buy from a real company .
 
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