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Discussion Starter · #1 · (Edited)
Two part question here... I've exhausted everything I can think of to fix my Kenwood DMX906S AM/FM no audio issue. HU works fine for BT phone and Android auto streaming, perfect sound all around. Only AM/FM has zero audio. Pulled unit out and confirmed antenna is attached and even purchased a new 40-EU10 antenna adapter in case the one I had was defective. Also changed receiver to both digital and analog, no luck. Any ideas why just the radio would have no audio? Should I open it to see if a cable has come lose? Will that void the warranty?

Part two. The unit is under warranty and I have a choice of sending it to one of two service companies that Kenwood has contracted with. Both companies have bad reviews and I'm very apprehensive of sending the unit in only to find it won't be fixed under warranty or they will take weeks to get around to even looking at it. Anyone have experience with United Radio, Inc. or FTH Group INC? Which should I choose, if choosing one at all.

Thanks!
 
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