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My speaker wire purchase ( Quantity 2 ) was purchased on AMAZON through a third party called PARTS EXPRESS , my purchase was delivered in August 2020.
Please note I have been purchasing this specific Speaker wire part # Audtek Electronics SKRL-14-500 14 AWG OFC Speaker Wire 500 ft for many years from parts express directly, this mean I know the wire very well .
When my purchase was delivered , it was inspected and there was damages to both packages , I could see the speaker wire without opening the package because there was a gaping hole in one box , I also immediately noticed that the wire on the broken spool was totally different the wire that was described on Amazon website .
I was very disappointed because this “ new incorrect wire ” had the old part # which had misled me as a customer and I was not notified by the listing , by Amazon or Parts Express that the product had changed , this “ new wire “ was of a lower quality / subpar quality when compared with the original wire that I was purchasing for many years . I contacted amazon in Septebmer 2020 and notified them of the problem I got no response for months and now Parts Express / Amazon is refusing to resolve a customer issue because months have passed . Please note also I tried to contact amazon again about this problem but it was in the middle of the pandemic and Amazon support was not readily available on the phone like normal.
In Summary :
This “ new incorrect product Audtek Electronics SKRL-14-500 14 AWG OFC Speaker Wire 500 ft is NOT RECOMMENDED .
Please note I have been purchasing this specific Speaker wire part # Audtek Electronics SKRL-14-500 14 AWG OFC Speaker Wire 500 ft for many years from parts express directly, this mean I know the wire very well .
When my purchase was delivered , it was inspected and there was damages to both packages , I could see the speaker wire without opening the package because there was a gaping hole in one box , I also immediately noticed that the wire on the broken spool was totally different the wire that was described on Amazon website .
I was very disappointed because this “ new incorrect wire ” had the old part # which had misled me as a customer and I was not notified by the listing , by Amazon or Parts Express that the product had changed , this “ new wire “ was of a lower quality / subpar quality when compared with the original wire that I was purchasing for many years . I contacted amazon in Septebmer 2020 and notified them of the problem I got no response for months and now Parts Express / Amazon is refusing to resolve a customer issue because months have passed . Please note also I tried to contact amazon again about this problem but it was in the middle of the pandemic and Amazon support was not readily available on the phone like normal.
In Summary :
- The item received was not as described or pictured . ( Product is different from what was purchased )
- The item arrived damaged , Wire Spool Broken and with 500 feet of wire this can be a challenge to untangle if I had decided to keep this purchase.
- PARTS EXPRESS need to make a better effort in packaging there products especially speaker wire that weighs quite a lot . One layer of bubble wrap and crumpled brown paper is inadequate, mediocre and unacceptable.
This “ new incorrect product Audtek Electronics SKRL-14-500 14 AWG OFC Speaker Wire 500 ft is NOT RECOMMENDED .
