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Just put a call into Kenwood USA customer care for USB shuffle error once unit is re-powered up. Gentlemen was very helpful.. Said he takes 1000's of calls and this was the first he has heard of the issue. We need everyone to call Kenwood and let them know about this nuance... Hopefully enough people care about this issue and will report it to Kenwood to receive a future fix via firmware upgrade..
 

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I FINALLY figured out how to do this and it works and retains access via albums, artists, genres, etc.

1. Make sure your IDtags are updated in your MP3 files for album name, artist/album artist, and genre, and make sure your album art is embedded for each MP3 file.

2. Store ALL of your track (MP3) files into a SINGLE folder (i.e., do not use separate album or artist folders).

3. Select a single track to play and then hit the shuffle button. All tracks on your USB drive will shuffle.

4. If you have your MP3 files properly tagged, you can still retrieve and play a single album or all artists for a specific genre. The Kenwood music player will read the IDtags and display the albums accordingly.
 
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