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Discussion Starter · #1 ·
UPS FTW again:

Outside:



Inside- hole went all the way through:



And the lower left corner of the back of my DRZ9255:



It was wrapped 4 layers thick in bubble wrap, then boxed. Someone dropped something pretty god damned heavy on this. :mad: The claims guy is supposed to be calling me by tomorrow.
 

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Discussion Starter · #4 ·
I'm definitely not in a good mood.

I'm wondering if I should try to bend it back? It pushed in whatever input is right there a little, and bent the chassis a little. I'm not so much worried about bending it back as I am about the potential damage caused internally by the impact. If the deck is fully functional, I'm half-tempted to just bend it back and be done with it instead of going through some month-long claims process. But I don't know if something got jarred loose inside the unit.
 

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aww man :( I'm sorry, that's a real bummer. hammered it pretty hard too by the looks of the inside of the antenna hole, o whatever the hell that is....

Maybe it was a victim of a drive-by? :D
 

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**** man, was it insured?

Otherwise you will only get $100 and I believe the sender has to file the claim.
 

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Discussion Starter · #9 ·
**** man, was it insured?

Otherwise you will only get $100 and I believe the sender has to file the claim.
It was insured up to $700. I got out the old tiny screwdriver set and some needlenose to see what I could do, if anything. The digital input still seems intact- it actually has little foam pads on all 4 sides- almost like Clarion knew some UPS guy who mans the douche booth at the annual bag convention was going to do just this.

Before:



Now:



I'm not going to be using the digital input, but if I ever want to sell this thing, this is going to be a setback I'd imagine. I'll most likely test the digital input just to make sure it works. The hard part is, even though it was insured for $700, they don't make the damn things anymore, so it's not like I can just go down to the store and buy another one. I'd have to find another used one here and then take my chances on it as well. If UPS lets me keep this one and still pays the claim, I'll go for that, but I doubt they will. The girl on the phone was somewhat unclear regarding that point.
 

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GAWD.... I feel bad for you.
 

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That absolutely blows man, im sorry to see it. It is rather odd that fedex is normally cheaper than ups but the packages normally arrive in far better condition
 

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My advice is to get your stones in one bag and get UPS to pay the entire insured amount or as much as possible. This WILL affect your resale value and you should be compensated. Also, do not let them know your attempting to fix it and if it still works.

I say:

1) Find all retailers that currently sell the DRZ in an itemized list with prices and/or retailers that formerly sold it for an average sale price.

2) Find any original receipt for a DRZ purchase as well as your paypal/money order receipts. Document all used sold DRZ's via the forum

3) Whatever anyone else thinks that I may be forgeting

I would be polite and as nice as possible, but when the time comes to get it done, you'll need to be stern. Don't become part of the people screwed by UPS. There is a reason it was insured. Also, review the terms and conditions for a package carefully!
 

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Discussion Starter · #13 ·
That absolutely blows man, im sorry to see it. It is rather odd that fedex is normally cheaper than ups but the packages normally arrive in far better condition
I find that odd as well. I made the switch over to FedEx about 2 years ago and couldn't be happier. They tend to be significantly cheaper and I've never once had a problem with them (knocks on wood).

Braves- thanks for the advice. I'll gather what I can. I don't need to make any money on this; I'm not that kind of person. It does suck though that it was damaged, and I'm hoping they do the right thing and correct the situation. If the HU works, I don't need a replacement, but if the digital input has been compromised, I expect to be compensated, as that will hurt my ability to resell it down the road. I'm going to get it installed tomorrow and make sure everything is functional, and go from there.
 

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Yeah, I feel you. I don't approach these things wanting to make money, but rather, prepared for when they deny me or you that anything happened. Unfortunately, UPS has done that before on a big ticket items, and it took months to be compensated :(

At the same time, I doubt they will try to haggle the fine line of compensation. It may come down to "does it work, yes or no....?"

Just remember that you are in the right, and did everything accordingly to protect your purchase.
 

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UPS

Unbiased Package Stompers.

If we cant break it we will find someone who can before we deliver it . Guaranteed

absolutely will not do business with any one other than Fed Ex
 

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Man, doooooooooooooooooooood... that sucks..

You should pop the bottom part of the can there and look for cracked traces.. I would also lift that foam around the connector and look for ripped connections..

Looks like the can took most of it, followed by the shield on the connector, doesn't look like the actual connector moved.. I'd still check, before hooking it up...
 

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dude I hate ups myself they don't seem to care much. I am sry for what happened I hope that never happens to me.
 

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I'm definitely not in a good mood.

I'm wondering if I should try to bend it back? It pushed in whatever input is right there a little, and bent the chassis a little. I'm not so much worried about bending it back as I am about the potential damage caused internally by the impact. If the deck is fully functional, I'm half-tempted to just bend it back and be done with it instead of going through some month-long claims process. But I don't know if something got jarred loose inside the unit.
If there isn't any permanent damage just do that since the claim process is HELL.

You don't look at the back of the HU when it's up inside the dash.

You'll loose the HU since it will more than likely have to be sent back to the buyer.
 

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Also forgot to add.....

FEdEx is not a pretty picture if you ever see the inside of any hub.

The things those boxes go through are horrendous.:mad:

USPS is actually the safest since all boxes are totted before being packed into trucks.

FEdEx and UPS packs their trucks as tightly as possible.

Big difference.
 
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