Ok, this situation might finally have a resolution. I talked to David on the phone again, and they will give me a refund. He, kept calling and really wanted to work something out. I don't think anyone wanted this to get as far as it did, but at this point I think a refund is the best solution and they gave me their word they will give it to me as soon as the amp gets back to them. When the refund goes through I'll post back on here and let everyone know.