Wanted to share my AWFUL experience with Justin Przytulski / CustomLowz enclosures, in hopes that anyone searching for a custom subwoofer box builder doesn’t make the same mistake that I did.
He / CustomLowz advertises and posts a lot on Facebook, which is where I found them. I contacted him there in March of 2020 to build me a fairly simple, sealed box. He quoted “3-4 months” to get it to me, and he still hasn’t even STARTED it.
Yes, over a YEAR AND A HALF later and he hasn’t even STARTED my box yet, but is instead posting his assembly line products to sell off-the-shelf, even though he has a deposit for my custom order and is over a year late on delivery with it.
There have been no attempts from him to reach out on his own and say, “hey sorry I’m late. The reason is ____.” I had to go out of my way and ask wtf is going on every few months just to stay in the loop for something that i paid a deposit for already.
And that deposit he requires - he makes you use PayPal which will not refund your money after the “3-4 month” lead time he tells you initially. Seems like 1 big planned scam to screw over customers and keep their money without ever making them a product.
I thought I was very fair and within my right to ask for my deposit to be refunded last month (over a full YEAR after i was supposed to receive my box), but Justin’s reasoning for saying “no” was, “I’ve replied to all your emails and it says on my website no refunds.” 🙄 Again, he hadn’t / hasn’t even STARTED building my box yet. And now he won’t reply to my emails anymore, either, and blocked me from messaging him through FB.
Look elsewhere and BUYER BEWARE!
He / CustomLowz advertises and posts a lot on Facebook, which is where I found them. I contacted him there in March of 2020 to build me a fairly simple, sealed box. He quoted “3-4 months” to get it to me, and he still hasn’t even STARTED it.
Yes, over a YEAR AND A HALF later and he hasn’t even STARTED my box yet, but is instead posting his assembly line products to sell off-the-shelf, even though he has a deposit for my custom order and is over a year late on delivery with it.
There have been no attempts from him to reach out on his own and say, “hey sorry I’m late. The reason is ____.” I had to go out of my way and ask wtf is going on every few months just to stay in the loop for something that i paid a deposit for already.
And that deposit he requires - he makes you use PayPal which will not refund your money after the “3-4 month” lead time he tells you initially. Seems like 1 big planned scam to screw over customers and keep their money without ever making them a product.
I thought I was very fair and within my right to ask for my deposit to be refunded last month (over a full YEAR after i was supposed to receive my box), but Justin’s reasoning for saying “no” was, “I’ve replied to all your emails and it says on my website no refunds.” 🙄 Again, he hadn’t / hasn’t even STARTED building my box yet. And now he won’t reply to my emails anymore, either, and blocked me from messaging him through FB.
Look elsewhere and BUYER BEWARE!
