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Where to get support for Helix P-Six

2.6K views 15 replies 7 participants last post by  E.Murray  
#1 ·
I put a P-Six in my car a few weeks ago. Beautiful and amazing piece of equipment that I took too long to buy. On my way home last week, the sound cut in and out (about 1 second on, 1 second off), then it went off completely. When I got home, all the lights on it looked ok, so I plugged it into the laptop. Everything shows up fine and it shows that I'm getting signal (can see the bars move in the inputs). But no output. After checking all the wiring, I checked voltage coming out of the remote out to my other 2 amps and saw it was fluctuating (input remote is stable). When I listened, I could hear the other amps clicking on and off with the remote voltage. They flicker on and off with no pattern and never stay on long enough to do anything.
I emailed Helix tech support. The next day, I got in and everything worked fine for about 5 minutes. Then same thing. Since then, it hasn't come on at all. When I turn the head unit on, I can hear the amps cycling randomly.
Anyway, it's been a week and I still have no response from Helix. I'd like to use my stereo. Any ideas on where to look for help? I bought it used on here, so there's no dealer I can return it to. My guess is some power supply issue.
Ideas?
 
#2 ·
who are you contacting at helix? Reach out to the rep here on Diyma, dobslob ( Doug Dobson) is his name here.

Sounds like a loose wire to me. Who did the install?
 
#4 ·
I had somewhat of a similar issue on my P Two. Kept cutting in and out. When it cuts out, my speakers would literally fizzle out. I’d shut off the car and power it back on and it’ll work for a minute or so.

Like others said on here, contact the dealer you purchased from, Helix will take care of you if bought authorized.
 
#5 ·
I bought it used or I would just start with the dealer... I've chased the wires and it's definitely the unit. I'll have it repaired if I have to, but I need the starting point. Thanks.
 
#7 ·
And for some reason it worked the whole 40 minute trip to work this morning... Maybe it healed itself :rolleyes:
 
#8 ·
A wise man earlier suggested you might have a loose connection somewhere. If you don't think its a wire, it might be something inside, but i think its a wire at one of the molex plugs.
 
#9 ·
I have triple-checked every connection and don't see how that could be a loose wire. I have 12-13V going in to the remote input (measured at the screw on the terminal of the Helix) and varying voltage at the remote outputs (measured directly in the helix output). It's a chain with one link. I would expect if there was a wire somewhere else in the system shorting out, I would get some other indicator.
As far as the install, I take zero shortcuts. Every connection is soldered and shrink-wrapped. Every wire in loom. Every hole gets a grommet. There's nothing that frustrates me more than crappy installations where you have to chase fast-on connectors coming loose or wires rubbing on things, so I take double the time to do it once.
I'm almost hoping it starts acting up again and doing it consistently so I can get a real fix. I hate problems that come and go. Thanks for all the advice, everyone.
 
#11 ·
That's not a bad idea. I was going to hook the remote turn on for the other amps up separately, but might try that first. I'd think just the remote wouldn't pull much more juice than a relay, but it's worth a shot.
 
#12 ·
The relay should be to 12V power, ground, remote in (from the Helix) and remote out (to the amps). When the remote in trips the relay, it will send 12V (connect to your fused distribution block or something - to test, you can just piggy off the power wire going into the amp if need be). Easy and the amps shouldn't have any issues turning on.
 
#13 ·
I'm not sure how I never got your email, they are usually on top of that and I answer the first day.

Sounds to me like your amps are trying to pull too much current from the remote out of the P-SIX. The remote out is limited to 500mA, and that should be enough to trigger several amplifiers, but it seems it may not be in your case. You can try a relay or better yet a transistor to get more current to turn on the other amplifiers.

You can test by disconnecting the remote out and seeing if it stays active without the load. You can also then test that the other amplifiers will play fine by jumping their turn on lead to their constant power temporarily.
 
#14 ·
Excellent suggestions. I’ll try unplugging them first, then if everything seems solid, doing as you say. Thanks.
 
#16 ·
It ended up being a wiring issue in the car. I can’t remember exactly, but it seems like I ran a new power wire. Maybe? Hard to remember. But it ended up not being the unit.